If you have any questions regarding our website or products, please take a few minutes to review the below questions and answers. If your question is still not answered, Please contact us.

• What currency is used? All prices on our site are in USD and for currency conversion rates customers may check www.xe.com 
• Will I get what I see in the photo? Yes our customers will receive the exact bag as seen in our photos.
• Do you ship to UK, USA, Australia etc....? Yes we ship worldwide. Shipping is $30 flat rate per package and delivery is usually 5 business days with tracking number and signature confirmation.
• How soon will I get the products I ordered? All orders are shipped within 2-3 days and delivered within 5 business days of the shipping date. Each customer will be contacted with tracking information and instructions on how to track the package as soon as the order is shipped.
  Due to high volume order requests and if a product is currently sold out shipping may take between 5-7 days.
• What is the shipping and handling fee of the products I ordered? Shipping and Handling is a flat rate of $30 worldwide. We also give free shipping on every additional item you purchase from us (going out in the same package).
• May I pay extra for rush delivery? We ship all packages with UPS, EMS, Fedex and USPS express. Delivery is 3-5 business days and products cannot be delivered any faster.So you cannot pay any extra for rush delivery as we send our packages with the fastest worldwide methods available.
• What if I do not have a credit card? Besides Master card or Visa we also accept bank wire, western union transfer and, international money orders. We do not accept Paypal as a form of payment.
• Will I receive the exact bag in your photos? Yes buyers will receive the exact bag as photographed. All our bags come with Tags, Authenticity cards, serial numbers, and dust bag .
• Do you offer Wholesale? No we do not offer wholesale. Our prices are already at wholesale as they are the lowest prices gauranteed online for the quality we sell.
• Do you ship worldwide? Yes we ship worldwide. 
• What is your Guarantee? We guarantee 100% satisfaction. If you are in any way unsatisfied you can return for a refund as long as you abide by our return policy. If your item is lost we will reship once .Please see below for more info on our Guarantee.
• What is your product guarantee? Our number one priority is customer satisfaction. Our objective is to ensure our customers are happy with their purchase and the service they receive so they will return again and again. We are interested in a long term business relationship based on trust, service, and quality. We work very hard to ensure only the very best quality is delivered to all of our customers promptly. Top grade materials and meticulous attention to detail. We guarantee that our customers will receive the exact bag as seen in our photos. We have complete confidence in our merchandise and therefore guarantee 100% customer satisfaction. If you are unhappy in anyway with your purchase you can return your handbag(s) via courier for a refund (please see shipping and returns).